Welcome to Big Store.

Cancellation Policy

Datalogics believes  in  helping  its  customers  as  far  as  possible,  and  has  therefore  a  liberal
cancellation policy. Under this policy:


Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the customers and they have initiated the process of shipping them.There is no cancellation of orders placed under the Same Day Delivery category.No cancellations are entertained for those products that the Datalogics India Pvt, Ltd, marketing team has obtained on special occasions like Pongal, Diwali, Valentine's Day etc. These are limited occasion offers and therefore cancellations are not possible.


Datalogics India Pvt, Ltd., does not accept cancellation requests for licensed items like software, updates, upgrade etc. However, refund/replacement can be made if it is a boxed software retail pack. In  case  of  receipt  of  damaged  or  defective  consumer  durable  items  and  non  durable  items  like mobile  phones,  accessories,  cables  etc,  please  report  the  same  to  our  Datalogics   Customer Service  team  between  9:30  am  to  5:30  pm  in  all  working  days. The  request  will,  however,  be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. For books, VCDs, DVDs, software products, the matter should be reported within 5 days.


In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue directly to the toll free no or at Authorised service centre.

Return Policy

We take great pride in our reputation for quality and excellent value but in case you are unhappy

with the merchandise we offer a flexible and easy return policy.

You are liable to get a full refund in case:

• We have shipped a wrong product

• There is a manufacturing defect and the manufacture is not available to repair or replace the

product.

• The merchandise has been damaged during transit, and we are not able to provide you with a

replacement

All you need to do is to inform us within 3 days of receiving the parcel by writing into

info@datalogicsindia.com and couriering us the parcel which needs to reach us within 7 days of

your informing us. The courier charges will be credited as redeemable credit points against your

Datalogics account.

Cancellation Policy

Please note that there may be certain orders that we are unable to accept and must cancel. We

reserve the right at our sole discretion to refuse or cancel any order for any reason. Some

situations that may result in your order being cancelled include limitations on quantities available

for purchase, inaccuracies or errors in product or pricing information, or problems identified by our

credit and fraud avoidance department. We may also require additional verifications or information

before accepting any order. We will contact you if all or any portion of your order is cancelled or if

additional information is required to accept your order. If your order is cancelled after your credit

card has been charged the said amount will be reversed back in your in your Card Account.